MARELL BABY | CUSTOMER CARE
Delivery Information
From our little boutique to your doorstep.
Our Delivery Options
We use Royal Mail to deliver orders throughout mainland UK.
Royal Mail Standard Delivery
£4.00
Royal Mail Tracked Delivery
£5.50
Standard Delivery on Orders £100+
FREE
Enjoy FREE standard UK mainland delivery when you spend £100 or more! ♡
Processing & Dispatch
We aim to prepare and dispatch orders within 1–2 working days. Working days exclude weekends and UK bank holidays.
Royal Mail Delivery
Choose from Royal Mail standard and tracked delivery throughout mainland UK. Delivery times depend on the service selected.
Tracking Your Order
Once your parcel has been dispatched, we'll send a dispatch confirmation. If you select Royal Mail Tracked Delivery, tracking information will be provided so you can follow your parcel's journey.
Where We Deliver
Marell Baby currently delivers throughout mainland UK. Delivery to Northern Ireland, offshore islands and international destinations is not currently available.
COLLECT YOUR ORDER
Local Collection in Falkirk
Prefer to collect your order? Marell Baby also offers local collection.
Marell Baby Boutique
Unit 7, Bryson Industrial Estate
Falkirk
FK2 7BT
Please select local collection during checkout where available. We'll confirm when your order is ready. Please wait for confirmation before travelling.
Delayed, Missing or Damaged Parcels
We want every order to arrive safely and in good condition. If your parcel has been delayed, hasn't arrived or an item arrives damaged, please contact Marell Baby with your order number and details of the problem. Photographs can help us investigate damaged items. We'll look into the matter and arrange an appropriate resolution in line with your consumer rights.
Contact Us →
Delivery FAQs
How much is delivery?
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Royal Mail Standard Delivery costs £4.00 and Royal Mail Tracked Delivery costs £5.50. Orders of £100 or more qualify for free standard delivery within mainland UK.
How long does dispatch take?
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We aim to dispatch orders within 1–2 working days. Actual delivery times depend on the Royal Mail service selected.
Can I track my order?
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Yes. Choose Royal Mail Tracked Delivery for £5.50 to receive parcel tracking information.
Can I collect my order?
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Yes. Local collection is available from Unit 7, Bryson Industrial Estate, Falkirk, FK2 7BT. Please wait for confirmation that your order is ready.
Do you deliver outside mainland UK?
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Not currently. Our delivery service is limited to mainland UK.
Can I change my delivery address?
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Please contact us as soon as possible. We'll do our best to help, although changes may not be possible after dispatch.
What happens if my parcel doesn't arrive?
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Please contact Marell Baby with your order number so we can investigate and arrange an appropriate resolution.